Job Postings

The TSA PreCheck Enrollment Agent is responsible for performing TSA PreCheck enrollments and supporting other identity verification services such as LiveScan fingerprinting and drug screening. This position requires strict adherence to federal compliance protocols, strong attention to detail, and a high level of customer service and professionalism. The role also involves administrative tasks to ensure accurate and secure handling of applicant information.

· Perform identity verification, document scanning, data entry, and fingerprint capture

· Accurately process applicants according to TSA and IdentoGO requirements

· Maintain confidentiality and adhere to privacy and compliance standards

· Provide backup support for LiveScan fingerprinting using electronic biometric systems

· Verify customer identity and documentation

· Maintain proper function of fingerprinting equipment and systems

· Adhere to state and federal data regulations

· Assist with urine, saliva, and other drug collection procedures, if needed

· Follow chain-of-custody and confidentiality protocols throughout the process

Administrative & Operational Support

· Maintain accurate logs and documentation for all services performed

· Input data into required systems and maintain secure records

· Assist with office organization and ensure a clean, safe, and professional work environment

· Support cross-selling of company services when appropriate

· Excellent verbal and written communication

· High attention to detail and accuracy

· Strong customer service and interpersonal skills

· Ability to maintain confidentiality and discretion

· Dependability and ability to work independently and in a team

· Proficiency with computers and web-based systems

· High school diploma or GED required

· Customer service or administrative experience preferred

· Must pass a federal background check (required for TSA credentialing)

· Must be reliable, punctual, and maintain high ethical standards

· Ability to remain seated or standing for extended periods

· May involve lifting equipment or supplies up to 25 lbs.